PRIVACY POLICY

Our Privacy Policy allows us to operate in compliance with the highest European standards and regulations when handling all personal information collected by us or submitted by you online at the National Lottery South Sudan website. Your privacy is really important to us. We handle your information securely and confidentially, and we will not sell your information to third parties.

Before you use our website or buy National Lottery South Sudan games, we ask that you read and understand the terms of this Policy. Please note that when you provide information, allow us to collect information about you, you also consent to us using it and contacting you (by email, post or telephone) for the purposes set out in this Policy and you agree that this will not constitute a breach of the Privacy and Electronic Communications Regulations. We may need to update this Privacy Policy from time to time, but we will notify you if this is the case.

You acknowledge that you have read and accept the terms of this Privacy Policy and consent to the use of your personal information as set out in this Privacy Policy.

 

YOUR INFORMATION

We'll collect your information when you open an online account, register with us via our Customer Care Team, or play our games for example. The information can include your name, date of birth, username and password, answers to security questions, bank account, debit card, driving licence and contact details, together with details about your playing behaviour and transaction/game history relating to your playing of lottery games, and any information you send us via the website feedback function. Not all of this information is mandatory.

In addition, we may collect the number given to your computer or device on the internet, known as an Internet Protocol address, when sending HTML emails to you or when you visit our site.

 

HOW WE USE YOUR INFORMATION

The information we collect means that we can:

  • set up and run your account to play games online and/or by Direct Debit,
  • provide lottery services and games,
  • enable you to play our games,
  • notify you if you win, about changes or information relating to your account, or changes to our services,
  • check you are entitled to use your debit card, if you have provided one, and
  • ensure the website is optimised to enable the best experience for you while playing our games.

 

It also means, in certain circumstances and presuming that you have consented, that we can ask your views on the services we offer and to enhance market research and promote our games and services. We also want our communications to be relevant to you so we'll use your information to personalise marketing or other notifications.

We may need to archive certain information about you for legal and regulatory reasons, and to continue to hold it for a number of years after you stop playing National Lottery South Sudan games and/or close your account. We also take security very seriously, so while we hold your information we make sure it is safe. Find out more in the security section below.

We ask that you let us know how you'd like to be contacted when you open your account. If you have agreed, we may also send you information about our projects, games and services. You can opt out of this at any time. If you have any concerns or queries, or wish to opt out, you can write to the National Lottery South Sudan, send an email to info@nationallottery-ss.com or choose unsubscribe on promotional email communications.

 

SHARING YOUR INFORMATION

We are sometimes required to share information with Public Institutions as a requirement of our operating Licence. If requested by the police or other regulatory or government authority investigating suspected illegal activities, we are also entitled to share personal information with them.

We will also make some of your information available to other carefully chosen third parties. This will include banks for the operation of your National Lottery South Sudan account, for setting up your Direct Debit, or for the purpose of answering questions about your account, authentication agencies to verify your details when you open an account and to check your entitlement to use any debit card registered to your account, or agencies for the purpose of administering and managing your Direct Debit and online account. If you give your permission we may also share the information with trusted business partners for marketing purposes. Be aware that third parties process your information in line with their own privacy practices. While we may share your information, we will never sell it.

Your information may also be transferred to countries outside the Republic of South Sudan. Their laws may not be as strict, or provide the same protection to you as given by the Data Protection Act. You consent to the transfer and processing of your information in these countries.

 

SECURITY

Security is our priority. Our site is regularly audited independently to maintain security accreditation. We are certified to a number of industry recognized standards, including which maintains the highest levels of security across our entire business.

We also have sophisticated online security controls that maintain confidentiality at all times, specifically for secure card payments. We are certified to the payment card data security standards (PCI-DSS) and never store card details. Instead these are encrypted using industry standard 128-bit Secure Socket Layer (SSL) encryption during the payment process. Our entire site is accessed using https rather than http, meaning that all information that is sent and received is encrypted for additional security. You can see this in the address bar of your web browser.

 

WHAT ARE COOKIES?

A cookie is a small, often encrypted text file that is stored on your device. A website sends you a cookie and your web browser stores it. The browser returns the cookie to the web server the next time you visit. They are designed to make the interaction between websites and users faster and easier. Our cookies don't store private information, such as debit card details or your address. They simply store encrypted information. Cookies don't harm your device and you can block them by changing your browser settings.

A cookie is a small, often encrypted text file that is stored on your device. A website sends you a cookie and your web browser stores it. The browser returns the cookie to the web server the next time you visit. They are designed to make the interaction between websites and users faster and easier. Our cookies don't store private information, such as debit card details or your address. They simply store encrypted information. Cookies don't harm your device and you can block them by changing your browser settings.

 

Cookies we use

TEMPORARY COOKIES

These are also known as session cookies. They are only active while you are using our website. As soon as you close your internet browser, these cookies are deleted. They help to keep track of your activity while on the site and therefore make it easier for you to move around and complete various tasks.

 

PERMANENT COOKIES

These are also known as saved cookies and are stored on your device. These are used to retain your player preferences and help us to improve your experience of playing online. They are also used to track play behavior in order to better target online advertising on other Internet sites and to prevent surveys from being presented more than once. They can remain stored on your device for years.

Third parties referred to above, in the Sharing your information section, cannot access your personal information or any information that is traceable to an individual player. However, our trusted business and marketing partners are able to access the cookies in your browser when you visit their websites. This information is combined to provide an overview of player behaviour, so it remains anonymous and does not identify you as an individual. This helps us to understand which third party websites bring players to National Lottery South Sudan online and whether we've placed adverts effectively. It also allows our survey providers to identify players who have taken part in a survey before.

 

TEMPORARY COOKIES

These are also known as session cookies. They are only active while you are using our website. As soon as you close your internet browser, these cookies are deleted. They help to keep track of your activity while on the site and therefore make it easier for you to move around and complete various tasks.

Permanent cookies

These are also known as saved cookies and are stored on your device. These are used to retain your player preferences and help us to improve your experience of playing online. They are also used to track play behaviour in order to better target online advertising on other Internet sites and to prevent surveys from being presented more than once. They can remain stored on your device for years.

 

Third parties referred to above, in the Sharing your information section, cannot access your personal information or any information that is traceable to an individual player. However, our trusted business and marketing partners are able to access the cookies in your browser when you visit their websites. This information is combined to provide an overview of player behaviour, so it remains anonymous and does not identify you as an individual. This helps us to understand which third party websites bring players to The National Lottery online and whether we've placed adverts effectively. It also allows our survey providers to identify players who have taken part in a survey before.

 

HOW DO YOU CONTROL YOUR COOKIES

You can change the settings in your browser to accept or reject all or some cookies. Browser settings vary, but most can be changed via ‘Tools' > ‘Options' > ‘Privacy'. You can also check the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie settings. If you choose to disable cookies, then please note that this may limit the way you use the National Lottery South Sudan website. For example, you may have to re-enter information that would have ordinarily been stored as a cookie. Alternatively, your browser may allow you to enable cookies for trusted websites only.

PLAYERS MUST BE 18 OR OVER AND PHYSICALLY LOCATED IN THE REPUBLIC OF SOUTH SUDAN

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© 2015 National Lottery - South Sudan - Registration number 25,191 - Operational license - Number: 004568 C - All Rights Reserved

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